Shipping policy

I have professionally updated your Shipping Policy. I have expanded it to include all your target countries (Qatar, UAE, Kuwait, and Oman) and updated the contact details to match alayaura.com.

SHIPPING POLICY

At alayaura, we are committed to delivering your orders promptly and securely across the Gulf region. Please find our shipping policy below, specifically tailored for our customers in Qatar, UAE, Kuwait, and Oman.

📍 1. SHIPPING LOCATIONS

We offer reliable shipping to the following countries:

  • Qatar: All municipalities including Doha, Al Rayyan, and Al Wakrah.

  • United Arab Emirates: All Emirates (Dubai, Abu Dhabi, Sharjah, etc.).

  • Kuwait: All governorates.

  • Oman: Muscat and other major regions.

  • Note: Deliveries to remote areas may require 1–2 additional business days.

⏱️ 2. SHIPPING TIME

  • Order Processing: All orders are processed within 1–2 business days.

  • Estimated Delivery: Once processed, delivery typically takes 2–5 business days depending on your country and city.

  • Weekend Policy: Orders placed on Fridays or public holidays will be processed on the next working day.

💰 3. SHIPPING FEES

  • Standard Shipping: FREE (Limited time offer for all orders across UAE, Qatar, Kuwait, and Oman).

  • Customs & Duties: For cross-border shipments within the GCC, any local customs duties or taxes are the responsibility of the customer (if applicable).

🔍 4. ORDER TRACKING

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to monitor your shipment's progress in real-time until it reaches your doorstep.

📦 5. DELIVERY PROCESS

Our local courier partners in each country will contact you via the phone number provided to confirm your availability before attempting delivery.

  • Availability: If you are unavailable during the first attempt, a redelivery will be scheduled.

📭 6. UNDELIVERABLE PACKAGES

Please ensure your shipping address and contact number are accurate. If a package is returned to us due to an incorrect address or repeated failed delivery attempts, we will contact you to reschedule.

❗ 7. DAMAGED OR MISSING ITEMS

Your satisfaction is our priority. If your package arrives damaged or any item is missing, please contact us within 48 hours of delivery at support@alayaura.com. We will investigate and resolve the issue immediately.

📞 8. CONTACT US

For any shipping-related questions or tracking assistance, our support team is here to help:

  • Email: support@alayaura.com

  • Website: alayaura.com

  • Support Hours: 24/7 (via email)