TERMS OF SERVICE

OVERVIEW

Welcome to alayaura! Throughout the site, the terms “we”, “us” and “our” refer to alayaura. We operate this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, specifically those residing in or accessing the site from the UAE, Kuwait, Qatar, and Oman.

 

Please read these Terms of Service carefully. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

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SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence. You are responsible for maintaining the security of your account credentials and for all activity under your account. You represent that all information provided to alayaura is correct, current, and complete.

SECTION 2 - OUR PRODUCTS

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device’s display of any color will be accurate. All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time. We may limit the sales of our products to any person, geographic region (including specific regions within the Gulf), or jurisdiction.

SECTION 3 - ORDERS

When you place an order at alayaura.com, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. Your order is not accepted until we confirm it via email. Once an order is processed, cancellation requests may not be accommodated. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent that your purchases are for personal or household use and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. Unless stated otherwise, posted prices do not include taxes, shipping, handling, or customs duties applicable in UAE, Kuwait, Qatar, or Oman. You agree to provide current, complete, and accurate purchase and account information. You represent and warrant that you are authorized to use your chosen payment method and that all charges incurred will be honored by your card issuer.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times provided for the Gulf region are estimates only and are not guaranteed. Once we transfer products to the carrier, the title and risk of loss pass to you. Custom processing times in your specific country are beyond our control.

SECTION 6 - INTELLECTUAL PROPERTY

All content included on this site, such as text, graphics, logos, images, and software, is the property of alayaura or its content suppliers and protected by international copyright and intellectual property laws. You may not reproduce, duplicate, copy, or sell any portion of the Service without express written permission from us.

SECTION 7 - RELATIONSHIP WITH SHOPIFY

alayaura is powered by Shopify. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and alayaura. Any claims or liabilities arising from your transactions are between you and alayaura.

SECTION 8 - PROHIBITED USES

In addition to other prohibitions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or regional regulations of the UAE, Kuwait, Qatar, or Oman; (d) to infringe upon our intellectual property rights; or (e) to upload or transmit viruses or malicious code.

SECTION 9 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Services and all products delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind. In no case shall alayaura, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of the service or any products procured using the service.

SECTION 10 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where alayaura is headquartered, with respect to the local consumer regulations of the Gulf countries we serve.

SECTION 11 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at: Email: support@alayaura.com